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    FAQ

    1. What is MyBee and the concept Together we make it?

    MyBee Australia Pty Ltd  trading as MyBee Australia run by bunch of energetic people passionate about traditional food working together to make quality traditional food products from across the world available here in Australia. As immigrants, when we started missing our traditional food products, like Jack Fruit and Ready to eat Jack Fruit Products, Ripe Plantain (Ethappazham), sweet small banana (Palayamkodan), Beef Pickle etc, we thought about the ways to get the products in Australia. That is when we created the concept Together We Make It and named it MyBee. Our objectives are as follows:

    • Create quality food product concepts and collect direct from farmers thus helping them to get a fair income avoiding the middle men.
    • Market and sell MyBee branded traditional products . 
    • Allow anyone to sell quality traditional food products. Just join us and list the products, we will take care of all the business hassle and let you keep selling..

    2. How can I buy?

    As of now, we have only online store which is this website where you can select the product, add to cart, give the address and pay online using paypal or Bank transfer and we will either deliver you at your doorstep or can send by post which is available across Australia.

    3. Is there a delivery cost?

    Currently in most of NSW, when you buy two or more packets (in some areas it is 3 packets) we have free home delivery. You also get options to select to send the order by courier. Our standard delivery options are below $5 when you buy 3 packets or more. With our current model, for example, when you buy any 5 packets to Perth, the cost of delivery is only $2. 

    4. Do I have to register to buy your products?

    Yes you have to register which is one time process. To help registration we have enabled Facebook login as well as Google login which means you do not have to remember another password to login to our website. You can either use Facebook or Google and if they allows you to login, you will be able to automatically login in our website. Use our Facebook or Google login link to approve or else you can fill in all the details to register directly with us. This helps you to keep track of the order, get updates, get reward points and other benefits as and when we add it. We are a customer friendly, care to share company.

    5. What kind of rewards or loyalty programs you have?

    We are not just a business to make just profit but to share, care and make good traditional food possible with a good customer relationship. So we have different levels of loyalty rewards which you can redeem when making purchases. You can start redeeming your points when it is worth $1. Following are the details:

    • $2 worth reward points on registration. When you register in our website which is a must to buy our products, you get $2 worth reward points. You can register using Facebook or Google so you do not have to remember another password. Or you can fill in all the details directly with us to register. But when you take that extra effort, we care and give $2 store credit which you can use for your first purchase. 
    • $1 worth reward point when you make the first purchase. When you make the first purchase, we give you reward.
    • $1 worth reward point for each product review. When you like our product and give us a review, you earn $1 worth reward point. Please note this is per product and so you have a lot of chance to earn more.
    • We have up to 10% discount when you choose to pickup from the available pickup locations. Curently they are near Glenfield/Casula and Blacktown but this should be aranged directly with MyBee.
    • When you become a regular customer as our products are healthy and good for regular use, we will award special discounts just for you based on your purchase habits. So do not get surprised if you find it more cheaper when you login to buy.